Can't See Transactions (Web)
If you believe an employee has clocked in but you can't find the transaction in the sofware, there are multiple things you want to check.
Device Online
- Visit your homescreen by clicking on the AMGTime logo at the top left corner of your web account
- If you do not have the Last Poll Dates widget here, click on the person icon at the top right corner and click "Customize Home Screen Widgets"
- Check "Last Poll Dates" so that we can see if the device is online and when it has recently polled.
If the device is in green and has a recent poll time, then move on to the next steps. If it is red your device is not communicating with the software.
Device's date & time
Check the date and time on the device's screen. If this is incorrect, the punches made on the device will come in incorrect as well. The instructions for changing the time will vary based on device. Visit here for help with our devices.
Transactions
If you are not seeing transaction in the Timecard or in a report, it is best to check the Transactions tab under Attendance - Timecard. Sometimes the transaction is in the system, but is not displaying on the screen you are looking at.
Employee Status
If you are seeing transactions in the Transactions tab of an employee, but not the Timecard tab, make sure that the selected employee has an Active status for the pay period you are looking at. If you double click an employee's name from the Attendance screen, it will open up the page to edit them. In the lower section there is a box that says Status; make sure the status is Active and the date is before the date of the employee's first transaction. If an employee is not active before a specific day, their transactions for that day will not appear in the timecard.
Pay policy settings
Your pay policy determines how the punches will show on the timecard and have a lot of rules that may affect the transactions. Visit here for information on setting up or editing pay policies.
Filters
On various screens, especially when running a report, pay attention to the Filter selection. You may have incorrectly set the filter to show the wrong employees or the wrong time period.
Wrong Transactions
Devices - Wrong transactions shows transactions that are accepted by the device but do not match an employee in the software. The badges that appear under Wrong Badges are usually due to not having the incorrect badge number for an employee in the software or on the device.
You can visit here for more information on using wrong transactions as well as a few additional places to check for missing data.