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AMGtime Career Opportunities

Company Overview:

AMGtime is a leader in innovative time, labor management, and scheduling solutions. With proprietary software and biometric hardware, AMGtime focuses on providing customers with customizable solutions that boost the efficiency and accuracy of time and payroll records. We are nimble and passionate about our products. Our office is growing, and we are seeking tactical and proactive candidates that are eager to grow with us.

Available Positions

Technical Support Representative

Job Overview:

AMGtime is looking for a Technical Support Representative to join our team! The Technical Support Representative will be responsible for acting as an association between customers and AMGtime, by researching and answering any questions, and providing expert knowledge about the company and products.

Job Responsibilities:

Include but are not limited to:

  • Greets customers warmly and determines the reason for calling or chatting
  • Identifies client requests or problems, determines the cause, provides the best solutions by suggesting information about carefully selected products and services, and answers any questions; expedites correction or adjustment, and follows up to ensure resolution
  • Attracts potential customers by providing expert knowledge on solutions
  • Opens and maintains customer accounts by recording and updating account information
  • Prepares product or service reports by collecting and analyzing customer information
  • Compiles reports on overall customer satisfaction
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Become familiar with new and existing clients and their account setup.
  • Familiarize yourself with software and modules.
  • Demonstrate and train users on software and modules.
  • Assists in maintaining documentation correct and up to date.
  • Identify and learn appropriate software and hardware used by specific industries.
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Testing and fixing faulty equipment

Job Skills & Requirements:

  • Minimum one year of customer service experience required
  • Excellent verbal and written communication skills
  • Detail-oriented, excellent multi-tasking and organizational skills
  • Team player with a positive attitude
  • Analytical problem solver, with strong documentation, computer, and phone skills
  • Focus on product and quality of service

Marketing Specialist

Job Overview:

AMGtime is looking for a digitally savvy Marketing Specialist to join our team! The Marketing Specialist will be responsible for driving the development and implementation of marketing programs. This role has to work closely with Director and Executive levels to formulate the right marketing strategies around not only consumer needs, but also business goals.

Job Responsibilities:

Responsibilities include but are not limited to:

  • Developing and implementing integrated marketing plans on owned, earned and paid channels
  • Maintaining consumer-facing channels and assuring that information is timely and accurate including press releases, blogs, email, Twitter, Facebook, etc
  • Developing creative and other content strategies along with the Marketing team
  • Working with sales and tech teams to come up with creative special offers to drive the revenue goals
  • Developing an event strategy around tradeshow attendance and managing all tradeshow related activities
  • Managing marketing vendor relationships
  • Running ROI analysis around all campaigns/initiatives/programs and improving as needed

Job Skills & Requirements:

  • 2-3 years of marketing experience with experience in digital media
  • Content creation and creative design experience is a plus
  • SEO and SEM knowledge a plus
  • Strong organizational and interpersonal skills
  • Excellent verbal and written communication skills
  • Detail-oriented, excellent multi-tasking and organizational skills
  • Team player with a positive attitude

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