This guide explains how to reset an employee's login password.

By disabling and re-enabling the employee's login, the system will send the employee a new email inviting them to create a new password.

 

In the software go to Employees - Employees. Edit the employee and navigate to the Accesses tab to view Employee Login settings.

 

 

Disable Employee Login:

  • Employee Login – uncheck the Employee Login box, then click OK to save the employee.
 

 

Re-enable Employee Login:

  • Edit Employee – edit the same employee again and navigate back to the Accesses tab.
  • By Email – confirm "By Email" is selected under Login Configuration and re-enter the employee's email address.
  • Employee Login – recheck the Employee Login box, then click OK to save the employee.
 

 

Confirm Email Sent:

  • Once saved, a message will appear confirming a verification link was sent to the employee's email address. Click OK to close the message.
  • The employee must follow the link in the email to create their new password. If the email is not in their Inbox, they should also check Spam.

Resend Activation E-Mail:

  • If the employee has not yet verified their email address, a Resend Activation E-Mail button will appear below the email address on the Accesses tab. Click it to send the email again without disabling the Employee Login.