Company Overview:
AMGtime is a leader in innovative time, labor management, and scheduling solutions. With proprietary software and biometric hardware, AMGtime focuses on providing customers with customizable solutions that boost the efficiency and accuracy of time and payroll records. We are nimble and passionate about our products. Our office is growing, and we are seeking tactical and proactive candidates that are eager to grow with us.
Available Positions
Technical Support Representative
Job Overview:
AMGtime is looking for a Technical Support Representative to join our team! The Technical Support Representative will be responsible for acting as an association between customers and AMGtime, by researching and answering any questions, and providing expert knowledge about the company and products.
Job Responsibilities:
Include but are not limited to:
- Greets customers warmly and determines the reason for calling or chatting
- Identifies client requests or problems, determines the cause, provides the best solutions by suggesting information about carefully selected products and services, and answers any questions; expedites correction or adjustment, and follows up to ensure resolution
- Attracts potential customers by providing expert knowledge on solutions
- Opens and maintains customer accounts by recording and updating account information
- Prepares product or service reports by collecting and analyzing customer information
- Compiles reports on overall customer satisfaction
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
- Become familiar with new and existing clients and their account setup.
- Familiarize yourself with software and modules.
- Demonstrate and train users on software and modules.
- Assists in maintaining documentation correct and up to date.
- Identify and learn appropriate software and hardware used by specific industries.
- Updating self-help documents so customers/employees can try to fix problems themselves
- Testing and fixing faulty equipment
Job Skills & Requirements:
- Minimum one year of customer service experience required
- Excellent verbal and written communication skills
- Detail-oriented, excellent multi-tasking and organizational skills
- Team player with a positive attitude
- Analytical problem solver, with strong documentation, computer, and phone skills
- Focus on product and quality of service
Pay Rate:
