Report Emailing and PDF Creation problem.

Resolving Export to PDF issue which appears as a result of Windows update KB3102429

 

Issue: Recently Windows has released an update KB3102429, as a result of which in Crystal Reports the feature of exporting into PDF doesn't work.
Note: The update relates to supporting Azerbaijani Manat and Georgian Lari symbols in Windows.

Resolution: For now the only way to resolve this problem is to uninstall the update KB3102429.

Steps for uninstalling Windows Update:

  1. Click on Windows Start button and then click on Control Panel.
  2. If Control Panel view is categorized, then click on System and Security category name (see below image), 


    and then click on Windows Update row (see image below).


    If Control Panel view is not categorized, then you will see all available control panel items together with small or large icons (see image below).


    In this case also click on Windows Update icon.

    As a result will be opened Windows Update window (see image below):
  3. In the bottom of left panel click on Installed Updates link.
    As a result will be opened the window of all installed updates (see image below):
  4. To easily find the necessary update, in the Search Installed Updates (top right corner) field enter KB3102429.
    As a result in the list will remain only the necessary update (see image below):
  5. Select the update and click on Uninstall button. 
  6. After uninstalling if Windows will require restarting the computer, then also restart your computer

 


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